Terms of Service

Last updated October 26, 2026

Who we are

Chatmello
Email: support@chatmello.com

By creating an account or adding the Chatmello script to a website, you agree to these terms. If you use Chatmello for a company, you confirm you can accept them on its behalf.

The service

Chatmello replaces the chat button on your website with an animated character and opens the chat tool you already use. It doesn't provide the chat tool itself; your use of that tool is governed by its own terms.

Your account

• Give a valid email address and keep your password safe. You're responsible for activity in your account.
• Tell us at support@chatmello.com if you think your account was misused.

Your website and content

• Only add Chatmello to websites you own or are allowed to change.
• You're responsible for what you upload (such as a mascot picture) and for having the rights to use it.
• You're responsible for telling your visitors about the tools on your website, including Chatmello, in your own privacy notice. Our Privacy Policy and data page describe what the script records.

Acceptable use

Don't use Chatmello to break the law, to deceive or harass people, to upload content that infringes others' rights or is offensive, or to attack, overload or reverse-engineer the service. We may suspend accounts that do.

Plans and billing

• The Free plan has no time limit. Paid plans are billed in advance through Stripe, at the price shown on the pricing page when you subscribe.
• You can cancel any time from the Billing page. Your paid features last until the end of the period you've paid for, then your account returns to the Free plan. Your existing sites keep working; you can't add more than the Free plan allows.
• We may change prices with at least 30 days' notice by email; changes apply from your next billing period.
• Payments are non-refundable except where the law requires otherwise, or where we decide to refund. Details, including duplicate charges and how to ask, are in our Refund and Cancellation Policy.

Availability

We work to keep Chatmello running and safe, but it's provided "as is" without guarantees of uninterrupted service. If the Chatmello script or your chat tool fails, the script is designed to step aside and leave your chat tool's own button in place.

Our intellectual property

The Chatmello software, characters and website belong to us. While your account is active you may use the characters on your websites through the Chatmello service. You keep all rights to your own content.

Liability

To the extent the law allows, we're not liable for indirect or consequential losses (such as lost profits or data), and our total liability for any claim is limited to the amount you paid us in the 12 months before it. Nothing in these terms limits liability that can't be limited by law.

Ending the agreement

You can stop using Chatmello and ask us to delete your account at any time. We may suspend or end accounts that break these terms. If we stop offering Chatmello, we'll give account holders reasonable notice.

Changes to these terms

We'll update the date above when these terms change, and email account holders about significant changes before they apply.

Governing law

These terms are governed by the laws of the place where the operator above is established. If you're a consumer, you keep the protections of the law where you live.

Contact

Questions about these terms: support@chatmello.com.