Legal
Delivery Policy
Chatmello is an online service. Nothing is shipped.
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What you get
Chatmello is software you use in your web browser at chatmello.com, plus a small script that runs on your own website. There are no physical products and nothing is sent by post or courier.
When you get it
- Free plan: available immediately after you create your account.
- Paid plan: available as soon as your payment is confirmed, usually within a minute. The Billing page shows your new plan.
- Your pet on your website: appears as soon as you publish your design and add the Chatmello snippet (or the WordPress plugin) to your site. Changes you publish show up on your website within a minute.
- Receipts for payments are emailed to the address on your account.
If something doesn't arrive
If you paid but your plan didn't change, or you can't sign in, email support@chatmello.com with the email address on your account. We'll sort it out, or refund you as described in our Refund and Cancellation Policy.
Availability
We aim to keep Chatmello available around the clock but can't promise it will never be interrupted. If the Chatmello service is unreachable, your website keeps working and your chat tool's own chat button comes back.
Contact
Chatmello
Email: support@chatmello.com