How Chatmello handles data
Short version: four counted events per site, no cookies, no visitor profiles, and never what visitors type.
What the script records
When the pet is on a page, the Chatmello script can send these events to Chatmello, so your dashboard can show your stats:
- Pet shown: The pet appeared on a page (one per page view where it shows).
- Pet clicked: A visitor clicked the pet.
- Chat opened: Your chat tool opened after the click.
- Chat tool missing: Your chat tool didn't load, so the pet stepped aside.
Each event stores only: the event type, which chat tool was found, your website's host and the page path (for example /pricing, without the query string), and the time.
What it never records
- What visitors type or read in the chat, or anywhere on your site
- Names, emails or other personal details
- Visitor profiles, cross-site identifiers or fingerprints
- IP addresses (used only briefly, in memory, to block floods of fake events)
Cookies and storage
No cookies. The script uses the browser's session storage for one thing: remembering that it already greeted the visitor during this visit. It's cleared when the tab closes.
Pictures you upload
If you use your own mascot, it's resized in your browser to a small image (at most 256 px) and stored by Chatmello so your website can show it. Pictures no site uses any more are deleted after 30 days.
Your chat tool
Conversations happen entirely in your chat tool, under its own privacy terms. Chatmello hides its button and opens its window; it doesn't see what's said.
Common questions
Does Chatmello use cookies?
No. The script uses the browser's session storage only to remember that it already greeted the visitor during this visit, so the greeting doesn't repeat on every page. It's cleared when the tab closes.
Does Chatmello read chat messages?
No. Conversations happen entirely inside your chat tool. Chatmello only opens it.
Does Chatmello store visitors' IP addresses?
No. An IP address is used briefly, in memory, to stop floods of fake events, and is not saved.
Can someone copy my snippet and pollute my stats?
Events only count when they come from the website address saved for your site.
Does it send data to Google Analytics?
Sending the pet's events to your own Google Analytics exists in the code but is currently switched off for every site.
Do I need a cookie banner for Chatmello?
Chatmello itself sets no cookies. Whether your site needs a banner depends on your other tools and your local law, so check with your own advisor.
See also: FAQ · Install guides
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