Legal
Refund and Cancellation Policy
How cancelling works and when we refund a payment.
Last updated
Free plan
The Free plan costs nothing and needs no card. You can stop using it or delete your account at any time from Account in the dashboard.
Cancelling a paid plan
- Cancel any time from the Billing page in your dashboard. No phone call or email is needed.
- After you cancel, you won't be charged again. Your paid features stay on until the end of the period you've already paid for.
- Then your account moves to the Free plan. Your websites keep working within the Free plan's limits, and nothing is deleted.
- You can upgrade again whenever you like.
Refunds
- Subscription payments are for a period of service and are not refunded once that period has started, including for the unused part of a month after you cancel.
- Charged twice or charged by mistake? We refund duplicate payments and billing errors in full.
- Paid but couldn't use the paid features because of a fault on our side that we couldn't fix? Write to us and we'll refund that payment.
- We also refund wherever the law requires it, and we may refund in other cases at our discretion.
How to ask for a refund
Email support@chatmello.com from the email address on your account, within 30 days of the payment, with the payment date and amount and what went wrong. We reply within 3 business days.
Approved refunds go back to the card or account you paid with. They're usually processed within 5 to 7 business days of approval; your bank or card issuer may take a few more days to show them.
Contact
Chatmello
Email: support@chatmello.com
This policy is part of our Terms of Service. See also our Delivery Policy.