About
About Chatmello
A friendlier front door for the chat you already have.
Why Chatmello exists
Almost every website has the same chat bubble in the same corner. Visitors have learned to ignore it, and businesses can't do much about it: most chat tools let you change the color, and a few let you upload an icon. Chatmello gives that button a character in your brand colors that greets visitors and reacts to them, without asking you to switch chat tools.
What it does
- Replaces your chat tool's button with one of 54 animated characters, or your own mascot
- Finds your chat tool on the page by itself, with built-in support for 17 tools, and opens it when visitors click
- Steps aside and brings back your original button if your chat tool ever fails
What it doesn't do
- It isn't a chat tool or a chatbot: your conversations, inbox and bots stay where they are.
- It doesn't track your visitors: no cookies, no profiles, never what they type. See how we handle data.
How we build it
- Fail safe: visitors must always be able to reach you, so the pet removes itself before it ever gets in the way.
- Small: the script is about 12 KB and loads after your page.
- Accessible: a real, labelled button with keyboard support, and a still pet for people who prefer reduced motion.
- Honest: our guides state what other tools can do natively, and our own limits, with sources.
How we write our guides
- Sources first: facts about other products (Intercom, Zendesk, Tidio and others) come from their official help centers and developer docs, linked in each article with the date we checked them.
- No guessing: where the docs don't say, we write "Unclear".
- No invented numbers: we don't quote statistics we can't source, and we don't publish reviews, ratings or customer counts we don't have.
- Open about ourselves: when an article mentions Chatmello, it says it's our product and lists its limits.
- Kept current: each article shows when it was last updated and when its facts were checked; we re-check them regularly.
Found something wrong or out of date? Email us and we'll fix it.
Contact
Chatmello
Email: support@chatmello.com
Questions, ideas or a bug to report? Email us; a person reads every message.