A good chat greeting is short, specific to the page, and asks one easy question. Show it a few seconds after the page loads, once per visit, and let visitors dismiss it. Below are copy-ready examples for the pages where a greeting helps most.
What makes a greeting work
- Short: one line, under about 100 characters. (Chatmello greetings are capped at 140.)
- Specific: mention what the visitor is looking at ("the Pro plan", "sizing", "your order").
- One question, easy to answer with a yes or a few words.
- Honest: don't promise "instant replies" if no one is online; say when you'll answer.
- Matches your brand's voice: playful for a toy shop, calm for a bank.
Homepage
- Hi! Looking for something in particular?
- Welcome! Want a quick tour of what we do?
- Hey there, questions before you dive in?
Pricing page
- Not sure which plan fits? I can help you choose.
- Questions about pricing or billing? Ask away.
- Comparing plans? Tell me what you need and I'll point you to the right one.
Product page (online store)
- Need help with sizing? Ask me.
- Wondering if this ships to you? I can check.
- Want to see this in another color? Just ask.
Cart and checkout
Use these sparingly: on checkout, a greeting can distract. Often it's better to hide the greeting there and keep only the button.
- Any questions before you order?
- Need help with payment or delivery? I'm here.
Help center and docs
- Can't find the answer? Chat with us.
- Stuck on a step? Tell me where and I'll help.
SaaS free trial
- Setting things up? I can walk you through it.
- Want a hand with your first project?
- Trying it out? Ask anything, no sales pitch.
Agencies and services
- Planning a project? Tell us a bit and we'll reply today.
- Want a rough quote? Ask here.
When no one is online
- We're offline right now. Leave a message and we'll reply by email.
- Ask anything: we answer within one business day.
Matching your brand's personality
| Personality | Greeting |
|---|---|
| Friendly | Hey! Need some help? |
| Professional | Hi, how can we help you today? |
| Funny | Psst… I know things. Ask me anything! |
| Energetic | Hey hey! Got a question? Let's go! |
When to show the greeting
- A few seconds after the page loads, so visitors see the page first.
- Once per visit, not on every page.
- Only on pages where questions are likely (pricing, product, help); hide it on checkout if it distracts.
- Always with a way to dismiss it.
FAQ
How long should a chat greeting be?
One short line, ideally under about 100 characters, with one question.
Should the greeting appear immediately?
Usually not. A few seconds' delay lets visitors see the page before you ask anything.
Should I use the visitor's name?
Only if they're logged in and expect it. For anonymous visitors, keep it general.
Can I use different greetings on different pages?
Many chat tools support page-specific messages. In Chatmello, the greeting applies site-wide, and page rules decide where the pet appears.
Is a funny greeting a good idea?
If it fits your brand. Playful works for consumer brands and creative studios; keep it calm for finance, health and legal.
What if no one is online to answer?
Say so, and tell visitors how and when you'll reply, so the greeting doesn't over-promise.
